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Policies, regulations and procedures

Regulations, policies and codes of practice exist to safeguard academic quality and the rights and responsibilities of our students and staff

The University has a number of core policies relating to academic matters and a set of general policies that govern our approach to student affairs and life on campus (for both students and staff).

Please take the time to familiarise yourself with these key resources – and use this section as a reference point to return to throughout your time at LSBU.

In this section:

Policies, regulations and procedures

These regulatory documents support and clarify the way in which we, the University, ensure that students are fairly treated – and cover the entire contractual student relationship from accepting an offer to study here, through assessments to your final award as a graduate.

  • If you believe your assessed work has been negatively afected by circumstances outside your control (extenuating circumstances), you can bring these to the attention of the relevant Award and Progression Examination Board by submitting a claim for extenuating circumstances using the procedure explained in this document.

    Extenuating Circumstances Procedure (PDF File 662 KB)
  • The Fitness to Study Procedure is intended as a supportive procedure which can be used by staff when a student’s health, wellbeing and/or behaviour is having a detrimental impact on their ability to progress academically and function at university.

    Fitness to Study Procedure (PDF File 402 KB)
  • The University's Research Degrees Code of Practice covers: academic awards, the application process, registration period, research and professional development, supervision, progression, examination, PhD by published work, higher doctorates, appeals on examination result and graduation.

    This Code of Practice applies to the following awards: Masters by Research (MA/MSc), MPhil, PhD, PhD by Published Work, Professional Doctorates, Higher Doctorates.

    Research Degrees Code of Practice (PDF File 1,674 KB)
  • The University's Student Appeals Procedure describes the processes for students to appeal against academic decisions of the University; in other words decisions relating to the administration of the marking process, progression and the awarding of qualifications.

    Student Academic Appeals Procedure (PDF File 477 KB)
  • Make an Appeal (web link to Student Portal)
  • The Academic Misconduct Procedure applies to every student enrolled and registered with the University, including students on programmes delivered in partnership with other providers, unless otherwise stated in the student handbook.

    Where more than one student is involved in a case of suspected academic misconduct, the University may choose whether to take joint or separate action against them under this procedure.

    Student Academic Misconduct Procedure (PDF File 498 KB)
  • We offer every undergraduate student the opportunity for a placement, internship or a professional experience during their time at LSBU. Student placements are an essential part of many undergraduate programmes and postgraduate research projects, providing students with valuable work experience and networks of contacts in their chosen disciplines.

  • The placements procedure is currently being revised.
  • The University's Tuition Fee Regulations detail key financial matters for Home and EU undergraduate and postgraduate students, including fee information, how to pay, self-funding procedures and loan access.

    Tuition Fee Regulations (PDF File 129 KB)

General policies and resources

The following general policies govern our approach to student affairs and life on campus (for both students and staff):

  • London South Bank University is committed to the provision of equality for all, valuing diversity across all the dimensions of difference. This is set out in the University’s Equality and Diversity Policy Statement.

    In the furtherance of this objective, the University has developed this Equality, Diversity and Inclusion Policy including procedures to be followed in implementing them, to ensure everyone who studies and works here does so free of discrimination.

    Equality, Diversity and Inclusion Policy (PDF File 251 KB)
  • Read more about Equality and Diversity initiatives.
  • London South Bank University (LSBU) is required to adopt a Publication Scheme in line with the Freedom of Information Act 2000. The Scheme is a guide to information routinely held and made available to the public.

    Read more about our Publication Scheme.

Library, IT and facilities

  • Full information on Library services and related supporting policies and guidelines can be found in the Library section of myLSBU Student Portal.

    Library information (web link to Student Portal)

Living at LSBU

  • Full information on Accommodation services, including rules and regulations, relevant Accommodation documents and forms, and customer feedback can be found on myLSBU Student Portal.

    Accommodation info can be found on our student portal.

References: student and alumni

  • The University can provide a reference to potential employers, other colleges or universities, a professional body or to a public body. References will provide standard information about the student as detailed below. Academic comments, including details about academic ability, will be provided at the academic's discretion only. The University will endeavour to provide a reference wherever possible, however it is not obligated to do so. A transcript of an award, or successfully completed modules, can also be provided. These can be ordered on LSBU's Buy and Book Online website.

    Types of references

    • Standard – confirmation of student name, course studied, qualification obtained, start date and completion date.
    • Academic – confirmation of standard information above and academic comments that may contain information about the student’s academic abilities. Academic comments may be made only at the discretion of a relevant academic member of staff and are typically provided for up to two years following a student's last attendance at the University. The two-year period may be extended if a reference is required for further education and the relevant academic is still a member of staff at the University.

    The University does not provide personal/character references. Any such requests may be addressed to the relevant academic member of staff who may provide it solely at their own discretion and independently of the University.

    Requesting a reference

    • References that require comment from an academic should be sent directly to the selected academic referee at their University email address. Students are advised to confirm that an academic is able to provide them with a reference before providing their details for a reference to be obtained.
    • If a reference for employment or higher education requires only standard confirmation of dates of study, course and award, these requests should be sent to student.records@lsbu.ac.uk
    • Teacher Education student reference requests should be sent to AHSSchoolspartnerships@lsbu.ac.uk (please note, this is only for LSBU students in the Education Division).
    • Current students can obtain confirmation of student status letters (confirms dates of study and course) from the Student Life Centre at studentlife@lsbu.ac.uk

    For the following please email references@lsbu.ac.uk:

    • A point of contact for recruiters or students who are unaware of who to approach for a reference or are experiencing difficulties in obtaining a reference.
    • References that have been completed and submitted can be sent to the team for filing on the student’s record.

    Completing application forms/providing referee details

    Please ensure you ask your nominated academic referee if they are able to write a reference for you before providing their details for a reference to be obtained. When completing an application form, or providing referee details, please give the name of your selected referee and their University email address. It is important to arrange a referee in good time, during busy periods academics can receive a large number of requests so it is recommended that you give at least 2 weeks notice where possible.

    If you experience difficulties in contacting an academic referee or obtaining a reference, or you are unsure on who to contact, please email references@lsbu.ac.uk.

 
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