Policies, regulations and procedures
Regulations, policies and codes of practice exist to safeguard academic quality and the rights and responsibilities of our students and staff
The University has a number of core policies relating to academic matters and a set of general policies that govern our approach to student affairs and life on campus (for both students and staff).
Please take the time to familiarise yourself with these key resources – and use this section as a reference point to return to throughout your time at LSBU.
In this section:
- Academic regulations, policies and procedures
- General policies
- Library, IT and facilities
- Living at LSBU
- References: student and alumni
Policies, regulations and procedures
These regulatory documents support and clarify the way in which we, the University, ensure that students are fairly treated – and cover the entire contractual student relationship from accepting an offer to study here, through assessments to your final award as a graduate.
The Academic Regulations of the University provide the means through which the standards of our academic awards, including research degrees, are assured.Academic Regulations (PDF File 3,226 KB)
- Glossary (PDF File 355 KB)
- List of Awards (PDF File 244 KB)
- Honorary Awards (PDF File 74 KB)
- Translation Scale (PDF File 61 KB)
The Academic Quality and Enhancement Manual of London South Bank University (The University) sets out the academic provision of the University, including validation, examinations and student engagement.Academic Quality and Enhancement Manual (PDF File 1,479 KB)
The University's Admissions and Enrolment Procedure details University admissions, complaints and appeals about admissions decisions, and University enrolment.Admissions and Enrolment Procedure (PDF File 298 KB)
- Applicant Complaints and Appeals of Admission Decision Procedure (PDF File 448 KB)
- Enrolment Declaration 2017/18 (PDF File 128 KB)
The operation of the University's Academic Regulations (PDF File 3,226 KB) is underpinned by University Procedures, the Assessment and Examinations Procedure and Codes of Practice.
The Assessment and Examination Procedure covers: University assessment procedures, examinations procedures, examination boards, academic misconduct, certificates and transcripts.Assessment and Examination Procedure (PDF File 611 KB)
The University's procedure for current LSBU students to change course.Changing Courses Procedure (PDF File 89 KB)
If you believe your assessed work has been negatively afected by circumstances outside your control (extenuating circumstances), you can bring these to the attention of the relevant Award and Progression Examination Board by submitting a claim for extenuating circumstances using the procedure explained in this document.Extenuating Circumstances Procedure (PDF File 662 KB)
The University Fitness to Practise Procedure covers all students in the School of Health and Social Care who are undertaking a programme of study which involves patient or service user contact, and/or allows for registration to practice as a professional.Fitness to Practise Procedure (PDF File 639 KB)
- Fitness to Practise referral form (PDF File 84 KB)
The Fitness to Study Procedure is intended as a supportive procedure which can be used by staff when a student’s health, wellbeing and/or behaviour is having a detrimental impact on their ability to progress academically and function at university.Fitness to Study Procedure (PDF File 156 KB)
The University holds a Tier 4 sponsor licence which allows it to sponsor students under Tier 4 General of the points-based system. The University takes its licence very seriously and the regulations, policies and guidance listed here concern both applicants who require sponsorship under Tier 4 and current students who hold a Tier 4 visa.Tier 4 Sponsorship and the issuing of Confirmation of Acceptance for Studies (CAS) (PDF File 90 KB)
- Information on Right to Study Checks (PDF File 1,280 KB)
- Sickness and Absence Policy (PDF File 96 KB)
- Course change guidance for Tier 4 students (PDF File 249 KB)
- Read more about the Immigration and International Student Advice Team
This document sets out the procedure for an interruption or withdrawal from your studies at London South Bank University.Interruption and Withdrawal Procedure (PDF File 137 KB)
The University's Research Degrees Code of Practice covers: academic awards, the application process, registration period, research and professional development, supervision, progression, examination, PhD by published work, higher doctorates, appeals on examination result and graduation.
This Code of Practice applies to the following awards: Masters by Research (MA/MSc), MPhil, PhD, PhD by Published Work, Professional Doctorates, Higher Doctorates.Research Degrees Code of Practice (PDF File 1,674 KB)
The University's Student Appeals Procedure describes the processes for students to appeal against academic decisions of the University; in other words decisions relating to the administration of the marking process, progression and the awarding of qualifications.Student Academic Appeals Procedure (PDF File 477 KB)
- Make an Appeal (web link to Student Portal)
We hope that you are happy with your LSBU experience; if not the Student Complaints Procedure is designed to support you.
A complaint is an expression of dissatisfaction by one or more students about the University’s action, inaction or standards of service, on or off the campus, which the student(s) have not been able to resolve through informal processes.
The procedure describes what a student needs to do if they wish to complain about any aspect of the delivery of their programme affecting their ability to engage effectively with their studies.Student Complaints Procedure (PDF File 436 KB)
- Student Complaint Form (PDF File 56 KB)
- Student Halls of Residence complaints procedure (PDF File 381 KB)
- Employer Complaints Procedure (PDF File 121 KB)
The Academic Misconduct Procedure applies to every student enrolled and registered with the University, including students on programmes delivered in partnership with other providers, unless otherwise stated in the student handbook.
Where more than one student is involved in a case of suspected academic misconduct, the University may choose whether to take joint or separate action against them under this procedure.Student Academic Misconduct Procedure (PDF File 498 KB)
This procedure applies to unacceptable conduct of any enrolled student of the University, with the exception of (a)academic misconduct which will be dealt with in accordance with the University’s Code of Practice 6 Academic Misconduct, (b) conduct which causes no damage of any kind to the University or any person or body connected to it, and (c) conduct which will be dealt with under the School of Health and Social Care’s Fitness to Practise procedure (PDF File 639 KB).
Unacceptable conduct may be dealt with under this procedure even if it occurs outside the physical boundaries of University premises.Student Disciplinary Procedure (PDF File 183 KB)
- Student Disciplinary Incident Report Form (PDF File 34 KB)
We offer every undergraduate student the opportunity for a placement, internship or a professional experience during their time at LSBU. Student placements are an essential part of many undergraduate programmes and postgraduate research projects, providing students with valuable work experience and networks of contacts in their chosen disciplines.
- The placements procedure is currently being revised.
General policies and resources
The following general policies govern our approach to student affairs and life on campus (for both students and staff):
London South Bank University is committed to the provision of equality for all, valuing diversity across all the dimensions of difference. This is set out in the University’s Equality and Diversity Policy Statement.
In the furtherance of this objective, the University has developed this Equality, Diversity and Inclusion Policy including procedures to be followed in implementing them, to ensure everyone who studies and works here does so free of discrimination.Equality, Diversity and Inclusion Policy (PDF File 251 KB)
- Read more about Equality and Diversity initiatives.
London South Bank University (LSBU) is committed to protecting people's rights and privacy in line with the Data Protection Act 1998 (DPA). The Act applies to all personal data; whether held on a computer or a similar automatic system or held as part of a structured manual filing system.Data Protection Policy (PDF File 143 KB)
- Data Protection Notice (PDF File 206 KB)
- Read more about Data Protection.
The Health and Safety Policy sets out the vision and high performing aspiration of London South Bank University in its approach to health and safety. The policy enables staff, students and visitors to go about their business or studies safely, and the University to provide an excellent environment for all its stakeholders.Health and Safety Policy (PDF File 421 KB)
- Smoking Policy (PDF File 86 KB)
- Read more about services of Health Safety and Resilience Team.
London South Bank University (LSBU) is required to adopt a Publication Scheme in line with the Freedom of Information Act 2000. The Scheme is a guide to information routinely held and made available to the public.Read more about our Publication Scheme.
This policy provides a framework for assessment, management and commercial development of intellectual property arising at LSBU.
Intellectual Property Policy (PDF File 146 KB)
This statement sets out the steps LSBU is taking with the aim that slavery and human trafficking are not taking place within its supply chain or business.
Modern Slavery Act Statement (PDF File 59 KB)
Library, IT and facilities
Full information on Library services and related supporting policies and guidelines can be found in the Library section of myLSBU Student Portal.Library information (web link to Student Portal)
Living at LSBU
References: student and alumni
The University can provide a reference to potential employers, other colleges or universities, a professional body or to a public body. References will provide standard information about the student as detailed below. Academic comments, including details about academic ability, will be provided at the academic's discretion only. The University will endeavour to provide a reference wherever possible, however it is not obligated to do so. A transcript of an award, or successfully completed modules, can also be provided. These can be ordered on LSBU's Buy and Book Online website.
Types of references
- Standard – confirmation of student name, course studied, qualification obtained, start date and completion date.
- Academic – confirmation of standard information above and academic comments that may contain information about the student’s academic abilities. Academic comments may be made only at the discretion of a relevant academic member of staff and are typically provided for up to two years following a student's last attendance at the University. The two-year period may be extended if a reference is required for further education and the relevant academic is still a member of staff at the University.
The University does not provide personal/character references. Any such requests may be addressed to the relevant academic member of staff who may provide it solely at their own discretion and independently of the University.
Requesting a reference
- References that require comment from an academic should be sent directly to the selected academic referee at their University email address. Students are advised to confirm that an academic is able to provide them with a reference before providing their details for a reference to be obtained.
- If a reference for employment or higher education requires only standard confirmation of dates of study, course and award, these requests should be sent to email@example.com
- Teacher Education student reference requests should be sent to AHSSchoolspartnerships@lsbu.ac.uk (please note, this is only for LSBU students in the Education Division).
- Current students can obtain confirmation of student status letters (confirms dates of study and course) from the Student Life Centre at firstname.lastname@example.org
For the following please email email@example.com:
- A point of contact for recruiters or students who are unaware of who to approach for a reference or are experiencing difficulties in obtaining a reference.
- References that have been completed and submitted can be sent to the team for filing on the student’s record.
Completing application forms/providing referee details
Please ensure you ask your nominated academic referee if they are able to write a reference for you before providing their details for a reference to be obtained. When completing an application form, or providing referee details, please give the name of your selected referee and their University email address. It is important to arrange a referee in good time, during busy periods academics can receive a large number of requests so it is recommended that you give at least 2 weeks notice where possible.
If you experience difficulties in contacting an academic referee or obtaining a reference, or you are unsure on who to contact, please email firstname.lastname@example.org.
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